Day to day management of all in scope IFM services and vendor management. Definition of Policy and service delivery strategy, seeking to improve customer / client satisfaction demonstrated through pre-
defined POA / KPI’s / SLA. Serves as the primary local liaison between Vendor and end user (Service Line dependant) Develop relationship with on-
site vendor leaders to collaborate on site audits, inspections, key controls, performance indicators and customer satisfaction.
Report incidents of risk or regulatory compliance. To ensure that all standard reports and forms are completed within given timelines, Performs facilities and service delivery inspections and prepares reports.
Develops self-delivery business cases and proposals, Assists in the preparation of operating and capital budgets. Reviews periodic reports including financials, and explains variances.
Works with finance team to correct errors. Ensure all contractual measures are met, To work towards achieving high levels of customer satisfaction and increasing proactive self-
reporting. To comply with Health & Safety and Environmental procedures and assist FMs and account staff with closing out actions and recommendations following risk assessments .
Deal with all administrative duties as required, Responds to client inquires and complaints. Preparation of reports provided to Local Management : utilisation of services, faults & remediation, etc.
Reviewvendor-level quality plans and undertake risk assessments. Collaborates with FM & Sourcing in planning, negotiating and execution of sourcing events, including supporting RFI / RFPs.
Escalate risks and issues through the appropriate management structure. Participate in management and governance routines defined by Vendor Management process.
Assists on the introduction and orientation of new staff on facility related matters. Any incident related to Facilities.
Prepare a report and follow up the working process. Deal with the building management team on any building management related issues such as elevator, restroom, and parking lot and so on.
Sourcing Drive supplier consolidation activities, Work with Stakeholders to agree the strategy and objectives for the delivery of certain goods and services, writing scopes of service, as appropriate.
To identify costs savings, efficiencies and operational improvements through analysis of work order flow and client expectations, Seek to establish efficiencies & savings Vendor Management : Financial accountability & Financial control actively contribution to the budgetary preparation cycle, effective management and reporting on a monthly and quarterly basis.
Check and records vendor invoices and payment statuses, Prepare / Review a contract and follow up the approval process and execution.
Qualifications 3 5 years of related experience