Product Specialist (m/f)- Korea
Delivery Hero AG
Seoul, Korea
43 일 전

Position at Delivery Hero

Delivery Hero is building the next generation global online food-ordering platform. Our awesome international team already operates in over 40 countries worldwide to ensure hungry customers get the fastest way to their favorite takeaway food.

The company has grown from its inception in 2011 to become the World's largest food-ordering networks. This is an exciting time for Delivery Hero with a huge and rapid amount of growth in countries, market size and opportunities.

Our ideal candidate will be enthusiastic, innovative and good at "getting things done". You will play an active role in our future -

an exciting job and a workplace in the heart of Berlin is waiting for you!

Your Mission

  • Be the subject matter expert on the service (know every single feature, every possible configuration option)
  • Be an expert on the processes (aka standard operating procedures) that belong to the service; document and communicate these processes locally.
  • Service teams need to define and document these processes.

  • Be the application owner on the entity side with entity admin rights (to manage users, setup configurations, create translations, view advanced statistics, etc.)
  • Support internal teams using the service (e.g. training, troubleshooting, monitoring, analytics, business reporting).
  • Work closely with the central POPs team to ensure first-level support by POPs is utilized efficiently.
  • Localize documentation of the service (e.g. onboarding videos for restaurants, internal training documents, etc.)
  • Collect and prioritize feature requests and bugs from the entity
  • Create business cases for larger feature requests
  • Channel feedback from the entity to the DH Web Service team
  • Have weekly interaction with the DH Web Service team to understand upcoming changes, report important issues, discuss product priorities and give feedback
  • Aggregate entity feedback in the quarterly client satisfaction survey
  • Your heroic skills :

  • University degree in either business, engineering or natural science studies or equivalent practical experience
  • A minimum of 3 years of relevant senior level experience in product management with a proven history of delivering results
  • You have a track record of successfully launching product innovation across devices
  • You are data driven and have a good understanding for tools like Google Analytics
  • You can design and conduct quantitative and qualitative user research and use the insights to create product iterations
  • You can balance user needs with business priorities and provide a rationale behind your decisions
  • You are a seasoned practitioner of Agile methodologies
  • You have exceptional interpersonal skills; Strong written and verbal communication skills
  • You understand the technical architecture of complex and highly scalable applications
  • It is beneficial if you have experience with Jira
  • You are fluent in English and Korean
  • We offer you :

  • Agile working environment and flat hierarchies
  • Strong product ownership of core components inside the Restaurants Partners Solution Group
  • International working atmosphere and cross-cultural teams
  • Goal oriented environment
  • Flexible working hours
  • Great career opportunities
  • Safety of a large company : pension scheme and stability
  • Nice work environment and English as working language
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