The Technical Customer Care Agent is our customers’ advocate and single point of contact for all technical support.
The primary purpose of this position is to provide general technical support for customers, particularly regarding technical information on products, prices, discounts, and application information during the pre-
sales & after sales process; take ownership and ensure customer satisfaction before closing the request; Detect all opportunities to serve the customer while addressing customer support requests
To answer and record calls and problems reported. Track & manage request until case is closed (on line or off-line) in order to ensure a quick response to customers’ request.
Responsible for providing technical answers to customers on line or off line.
This includes trouble shooting (via phone, email)
Maintain and develop good relations with team members and of other department in order to realize follow up action plans to resolve issues and to keep abreast of information and latest update.
Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives.
Study and keep abreast of product knowledge and application in order to deal with customer’s enquiry and objection
University Degree in Electrical Engineering / Automation / Information Technology
2-4 years of customer service experience, especially in technical support.
Knowledge of Schneider Electric HMI products is a plus.
Korean - Native