Technical Support IV (USACISA-P)
PYONGTAEK, Seoul, Korea, Republic of
11 시간 전


SAIC is looking fora PC Maintenance Technician to support a team working on theKorean Peninsula providing Mission Command Network operations and maintenanceservices to organizations and users serviced by the United States Army CommandInformation Systems Activity Pacific.

This position is located in Pyongtaek, Korea.

Job Description :

The Cybersecurity, Network Operations and Maintenance of ITSupport Team will provide professional, contract, technical, logistics,and management support for the USACISA-P as one of their service providers inthe Republic of South Korea (ROK).

For the US and Allied units throughout the ROK, theUSACISA-P mission includes contract oversight, supporting and providinginput for implementation, operations, support, and maintenance of assignedtechnology systems, including critical support for US and allied militaryleadership.

Support requires work to have work performed in the ROK asdesignated Mission Essential staff members, and therein staff members will beafforded Invited Contractor (IC) status in accordance with the MutualDefense Treaty between the ROK and the USA as defined in US Force KoreaRegulation 700-19.

Responsibilities :

  • Resolves technical problems and answers queries by telephone orself-service ticket in support of internal and / or outside customer computerhardware, software, network, system / application access, and telecommunicationssystems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizinghistorical database records. May route calls to product line specialists,application, or system support specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management torecurring problems and patterns of problems. (It should be understood that thisis not intended to be a detailed nor comprehensive description of anyindividual employee's job content.
  • Support incidents that cannot be resolved by Tiers 1-2support and are escalated to provide the most qualified and experiencedEngineers who can collaborate with 3rd party vendor support to resolve complexissues.
  • Qualifications

    Education andExperience :

  • AA Degree inrelated discipline and six (6) years related experience; OR, High School andseven (7) years related experience with relevant certification.
  • Clearance :

  • Full Secret Clearance with ability to complete T5investigation. Ability to obtain / upgrade to Top Secret clearance
  • Required Certifications :

  • All personnel must be ITIL Foundation certified at time ofcontract start (may be able to obtain within 30-90 days).
  • IAT Level III - CASP+CE, CCNP Security, CISA, CISSP or Associate,GCED, or GCIH.
  • Computing Environment Cert : MCSE, CISCO (CCNA and / or CCNPCollaboration)
  • Preferred :

  • Bi-lingual (Korean / English)
  • Overview

    SAIC is a premier technology integrator solving our nation's most complex modernization and readiness challenges. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes high-end solutions in engineering, IT, and mission solutions.

    Using our expertise in existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions.

    We are 25,500 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has pro forma annual revenues of nearly $7.

    1 billion. For more information, visit For ongoing news, please visit our newsroom. For SAIC benefits information, see Working at SAIC.

    EOE AA M / F / Vet / Disability

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