Training Manager (Customer Experience Center), BioProduction Division
Thermo Fisher Scientific
Incheon, Incheon, South Korea
4 일 전

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission enabling our customers to make the world healthier, cleaner and safer.

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

Your work will have real-world impact, and you'll be supported in achieving your career goals.

Job Title : Training Manager, Customer Experience Center (CEC)

Reports to : Manager, Marketing and Business Development

Group / Division : BioProduction Division (BPD), Life Sciences Group (LSG)

Position Location : Songdo, Incheon, Korea

Role summary

The Training Manager of Customer Experience Center (CEC) provides technical support to develop bio-processing training program along with departmental product trainers.

By segmenting CEC's customers and analyzing their applications, CEC Training Manager will develop precise training programs tailored to the needs of customers and provide support for their implementation.

This role will also include CEC operation and analyzing surveys of customers' experience to read market changes and identifying opportunities for revenue generation.

You can have many career development opportunities with this role.

Responsibilities

  • Develop Training ProgramsDevelop and organize training programs including hands-on training and workshop together with Korea BioProduction trainersClose communication with global product manager and technical support team to design training programsAct as central point of contact for CEC training coordination and main contact for all customer attending the courses / events
  • Operation of CECManaging activities in CEC : scheduling and managing customers' visit and eventsCoordinating CEC site tourDirect interaction with internal and external customers including international visitorsImplement improvements in systems and processes in order to enhance efficiency and quality of CEC operation
  • CEC MarketingCreating marketing campaigns and resources for BioProduction CEC and evaluate campaign performanceBuilding customer relationship managementCategorize and segment customers to establish and implement PR strategyValue proposition to customers
  • Requirements

  • Minimum of master's degree in Bio-engineering, Biology, Biochemistry or related science
  • Requires minimum 3 years of experience in training manager, R&D scientist, manufacturing of bio-pharmaceuticals, technical support or technical sales in bioprocess or biopharma manufacturing field
  • Previous experience in training role is preferred
  • Good English verbal and written communication skills is preferred
  • Good MS skills : PowerPoint, Excel, Word, etc
  • Ability to effectively organize and manage multiple training / projects simultaneously
  • Flexibility and engagement
  • Good interpersonal and communication skills for team working
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