Expertknowledge of Oracle Database, Oracle RAC, Oracle ASM
Strong DBAskills and relevant working experience with Oracle Database 11g, 12c, 18c and19c
Sharptechnical troubleshooting and analytical skills
Ability tomanage escalated technical situations & develop action plans
Ability tofacilitate issues with Development and Support
OracleGoldenGate Skills are preferred
Experienceimplementing high availability features of Oracle Database
Experiencewith Oracle Engineered Systems (e.g. Exadata) is plus
Experiencewith Enterprise Manager is plus
Experiencewith Database Security products like TDE, DB Vault, Audit Vault and Key Vault
Experience inapplication tuning at Database / Application level
Experiencewith Non-Oracle to Oracle migration skills will be an advantage
Available towork in 24X7 capability for critical support
At least 3plus years of experience with Oracle Database as a DBA/AppsDBA/Consultant/Support Engineer
- BS / MS inComputer Science or equivalent preferred
- Oracle OCM/ OCP certifications
Goodunderstanding of Cloud Stack and Architecture.
Managingdatabase and related products in the Cloud.
Assistingcustomers in their Journey to Cloud transition from On Premises Databaseenvironments.
Proactivelyworking with ACS customers to ensure their successful deployment of the Oracle.
Experience ofany of the following would be a definite advantage
- Bigdata /Hadoop
- MySQL /TimesTen
- Docker /Container
Detailed Description and Job Requirements
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important.
Travel:Yes, 25 % of the Time
Job Type:Regular Employee Hire