As a member of our Automotive Systems Division, you will be working in our new office in Seoul supporting our Korean customer together with our customer team that has members both locally in Korea as well as in other countries.
You will be part of our Global Account Specialists team responsible for performing order-to-cash process related tasks including setting up new customers in SAP, price maintenance, managing customer orders, issuing invoices, accounts receivable, and collections.
As an Account Specialist you will :
Clarify new customer requirements for order-to-cash process and support to define our internal processes to satisfy these requirements
Implement and document new or changed processes
Set up new customers and pricing in our SAP system, including any EDI-connections as required
Manage customer orders before and after SOP with proper internal and external communication and order management in SAP
Support accounts receivables reconciliation for timely cash collection.
Communicate closely with customers by email, telephone or occasionally in person for any order or payment issues or other inquiries
Manage customer portal site to receive orders, submit quotations or get the necessary information.
Collaborate closely with the Korean Account Manager as well as with other team members locally and globally
Support internal forecasting activity by securing the latest forecast data from the customer or their portal and by maintaining master data in our business planning system
Support internal reporting and process control
Demonstrate continuous improvement by proposing and completing local improvement initiatives and participating in global initiatives.
Ensure Best Business Practices regarding communications, collaboration, and escalation as needed.
You will be expected to work with various members of our customer team including account management and program development managers, supply chain planners, warehouse representatives, finance team, and externally with our customers’ purchasing and accounts payable departments.
Demonstrated extensive experience with order to cash process. Ideally in the automobile industry.
Excellent SAP SD module knowledge and MS Office skills.
Good organizing, process alignment, and problem-solving skills.
Korean native speaker with fluent written and verbal English skills.
Ability to prioritize among multiple tasks and work effectively in a multi-cultural team across several time-zones.
University Degree preferred with min 3 years of relevant Order Management experience.