Legacy Versum [리가시 버슘] End User Services Expert
Allergopharma
Ulsan - all, Korea, Republic of
6 일 전

Your Role :

  • Provide 1st and 2nd level IT support for Ulsan site by IT support line (ITSM tool, Call, Chat and email)
  • Installation / configuration, and support of end user equipment, including Laptop / Desktop, mobile device, wireless PDA, MPS, Label Printer, others.
  • Provide staff on-boarding and off-boarding
  • Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects
  • Support Problem management, escalation management - Handle needed inquiries, escalations from end users
  • Support IT Lifecycle management, Asset Management, License Management
  • Provide Smart hands support to Global infrastructure team, telecom, network and server team
  • Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.
  • Engage in Innovation activities such as process improvements, pilots, PoCs, etc.
  • Be able to Travel within Korea. May require occasional day trips to other site offices.
  • Other tasks assigned by your superior.
  • Who You Are :

  • Bachelor’s degree (IT related discipline preferred)
  • IT experience including supporting end user technologies like desktop, Laptop, Mobile device, Microsoft office applications (Outlook, Skype for Business, Office suite)
  • Hand-on experience in IT technologies including basic networking, server hardware, Microsoft Active Directory, Telephony solutions, Cloud computing, DNS.
  • Be effective trouble-shooter, by analyzing problems and developing / improving solutions.
  • Experience in ITSM tool or ITIL certification a plus
  • Good communication and interpersonal skills with business and IT
  • Experience in Manufacturing industry of multinational company preferred.
  • 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
  • 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
  • The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his / her application.
  • The offer is conditional upon satisfactory results of reference checks.)

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