To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.
To be prompt and meticulous in updating of daily incidents handled into the incident management tool.
To be responsive and pro-active in handling end-users' PC / Notebook problems and requests.
To be highly customer-focus and diligent towards providing good customer service.
Ensure desktop / notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems.
Liaise with third party vendors for replacement of parts / components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third-party vendor.
Conduct and document changes based on quality processes.
Perform standby duties
Degree or Diploma in IT
Min 1 year of solid Desktop support experience
Possess relevant IT skill set in hardware and software troubleshooting
Experience in installing software, patches, updates on Desktops, Laptops
Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
Must be customer service oriented with good inter-personal and communication skills
Good attitude with positive mindset in learning and ready to excel
Able to work independently as well as in a team
To provide onsite support service / desktop support / smart hands & legs / VIP support for the Korea customers