IDM-APAC-KR-DESKTOP ENGINEER
Atos
Any, KR, GB
4 일 전

Responsibilities :

  • To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc).
  • To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals.
  • To be prompt and meticulous in updating of daily incidents handled into the incident management tool.
  • To be responsive and pro-active in handling end-users' PC / Notebook problems and requests.
  • To be highly customer-focus and diligent towards providing good customer service.
  • Ensure desktop / notebook interconnect seamlessly with diverse systems including associated validation systems, files servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Liaise with third party vendors for replacement of parts / components and rectification of faults if the equipment is under warranty or under some form of maintenance contract between the customer and third-party vendor.
  • Conduct and document changes based on quality processes.
  • Support VIPs
  • Perform standby duties
  • Requirements :

  • Degree or Diploma in IT
  • Min 1 year of solid Desktop support experience
  • Possess relevant IT skill set in hardware and software troubleshooting
  • Experience in installing software, patches, updates on Desktops, Laptops
  • Experience in supporting Windows OS, Microsoft Office Suite, Anti-virus software etc.
  • Must be customer service oriented with good inter-personal and communication skills
  • Good attitude with positive mindset in learning and ready to excel
  • Able to work independently as well as in a team
  • To provide onsite support service / desktop support / smart hands & legs / VIP support for the Korea customers

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