Community Associate - Tech (Fixed Term)
WeWork
Seoul, Kyonggi-do, Korea, Republic of
4 일 전

WeWork is a global shared workspace company, connecting people in beautifully crafted spaces to foster a sense of community.

A membership model for workspace, WeWork provides members around the world with space, community, and services, redefining buildings into dynamic environments for creativity, focus, and connection!

About the Role

A Community Associate - Tech is the primary point of contact for the community and acts as the face of WeWork.

Goals and Objectives

  • Illustrate WeWork’s core values and strive to achieve our mission
  • Support the Community Management team to achieve the following :
  • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members
  • Ensure that your building is fully operational and processes are running efficiently
  • Drive growth and promotion of WeWork-provided service offerings
  • Take direction from the Community Lead and Community Director to support the Community Team as necessary
  • Duties and Responsibilities

    Greeting / Point of Contact

  • Be the first and last point of contact for your building
  • Cover the front desk during business hours
  • Greet and check-in member guests
  • Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails
  • Manage We Member check-ins and check-outs
  • Prepare and distribute promotional materials to guests / potential members
  • Answer walk-up member and guest questions or refer inquirer to additional resources
  • Membership Management

  • Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications
  • Actively interact with members on the WeWork network
  • Solve member-related issues to ensure a cohesive community
  • Events and Community Management

  • Create newsletters and creative posters for internal and external communications
  • Assist with set-up and breakdown of events, including ordering food and beverages
  • Building Operations and Management

  • Assist with move-ins and move-outs; prepare and distribute member welcome packets
  • Assist with building operations and maintenance to ensure the highest level of member experience
  • Fielding and assigning requests submitted through Zendesk
  • Manage keycard activations and bike room access requests where applicable
  • Ensuring the building is clean and well kept
  • Ordering consumables
  • Submit building receipts to the Community Lead or Community Director for expense reports
  • Mail and Package responsibilities as needed
  • Identify issues for escalation to the Community Lead and Community Director
  • Experience and Requirements

    Currently pursuing or holds a Bachelor’s degree in Engineering, Computer Science or related field

    Demonstrate excellent customer service orientation including customer empathy, good customer diplomacy skills, and problem ownership

    Ability to use discretion and judgment in evaluating problems and creating solutions for Members

    Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users

    Interest in the operation of Microsoft and Apple based business applications and operating systems

    Interest in data networking principles and architecture

    Ability to maintain positive relationships with Members and internal Team Members

    Ability to use support tools to speed up problem-solving and improve own productivity

    Identify and consult with management regarding solutions to particular projects

    Must have strong verbal and written communication skills

    Exceptional organizational and multitasking skills

    Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

    Passion and understanding of WeWork’s mission and values

    Not Available for Relocation

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