Our Customer Success team helps customers transform their IT organizations to build and operate modern, cloud native applications using Google Cloud’s products and services and ensure that customers are able to maximize their investments.
As a Customer Success Manager (CSM), you will act as a trusted advisor to Google Cloud’s largest customers by enabling them to use Google’s Cloud products to achieve their business objectives.
You’ll partner with customers to develop and execute plans to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products.
Further, you will recommend best practices and organizational changes to accelerate their onboarding and migration plans.
You will also act as a customer advocate for product features and requirements.
You will lead the successful adoption of Google Cloud, guiding customers through the people, process and technology facets of their Cloud transformation journey.
You will work across customer-facing teams to ensure that a customer’s experience on Google Cloud exceeds their expectations.
As a CSM, you will deeply understand the customer’s business objectives and regularly engage with stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.
You will also travel domestically and internationally, approximately 50% of the time.
Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business all with technology built in the cloud.
Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.
And our teams are dedicated to helping our customers developers, small and large businesses, educational institutions and government agencies see the benefits of our technology come to life.
Minimum qualifications :
Preferred qualifications :