Customer Care Specialist, Google Ads Policy (English, Korean)
Google
Seoul, South Korea
3 일 전

gTech Global Customer Care (gGCC) is a solution-generating force that helps our sales teams and advertisers. These solutions need to be scalable to support millions of customers worldwide.

In addition to troubleshooting on the customer side, we work with Sales, Product, and Engineering teams within Google to develop better tools and services and improve our products based on the evolving needs of our users.

As a cross-functional and global team, it's our job to help keep the lights on and the ads fresh.

As a Customer Care Specialist, you will work closely with advertisers and global sales teams to own technical troubleshooting for product-related issues.

In this role, you will become a product expert, owning troubleshooting tasks and developing innovative, scalable solutions that effectively serve our growing customer base.

This is a Specialist role focused on providing the highest quality of support to both our sales teams and the advertisers they work with.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life.

Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs.

Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

  • Use product expertise to deliver on customer SLAs. Resolve and manage user cases and escalations.
  • Be a go-to resource for customers and key stakeholders on complex issues. Drive inclusive team culture and success.
  • Demonstrate mentorship and leadership across the team. Lead knowledge management across the pod, vertical, and vendors.
  • Manage relationships with key internal stakeholders in sales, gTech, and Engineering. Lead OKRs in line with Google Global Customer Care (GCC) objectives and priorities.
  • Drive product and process improvements; provide insights and expertise for business planning. Collaborate and influence global partners and teams.
  • Minimum qualifications :

  • Bachelor's degree or equivalent practical experience.
  • 2 years of relevant work experience.
  • Ability to speak and write in Korean and English fluently and idiomatically
  • Preferred qualifications :

  • 2 years of experience in an online advertising role.
  • Experience using the Google Marketing Platform product suite, YouTube, Google Ads, or other online advertising systems.
  • Familiarity with the ad serving industry and Internet technologies.
  • Demonstrated ability to work well in a diverse environment with people from all backgrounds.
  • Effective communication, organizational, customer service, problem-solving, and analytical skills.
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