Field Service Engineer (Automation 장비)
Merck KGaA Darmstadt, Germany
Gyeonggi-do, Korea
2 일 전

A career at our company is an ongoing journey of discovery : our around 56,000 people are shaping how the world lives, works and plays through next generation advancements in healthcare, life science and performance materials.

For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others.

Your Role : Service execution

Service execution

  • Prepare, execute, wrap-up and document standard and custom services on bioprocessing equipment eg. FAT, Installation, SAT, Preventative Maintenance & repair
  • Diagnose and repair equipment on customer site or at repair center
  • Document Work Orders linked to services and repairs
  • Contribute to customer complaint resolution
  • Be responsible for proper usage, maintenance and calibration of assigned tools and instruments. Select adequate instruments for service execution
  • Customer training

  • Prepare, execute, wrap-up and document customer training on basic operation and maintenance on BioP equipment
  • Service coordination

  • Prepare and follow-up on services executed by subcontractors
  • Follow up on Non-Conformities after the service visits
  • Project management

  • Be the primary contact for Field Service
  • FS lead in customer Kick off meeting and regular project follow up meetings / calls
  • Manage and coordinate protocol creation / readiness and service execution (for example : SAT, IQ / OQ)
  • Tech Support

  • Support investigation & resolution of customer (internal and external) technical support requests
  • EHS coordination

  • Be the FS entry point for EHS questions and requests
  • Other tasks assigned by your superior.

    Who You Are?

  • At least bachelor degree in Electrical, Software, Automation related engineering discipline or any equivalences
  • 3-10 years of professional experience in Service or in Product / System Unit
  • Practical experience as Automation Engineer with PLC, DCS Distributed Control Systems and Network and communication
  • Proven ability to work in a team or independently. Ability to work in high pressure and time constrained situations
  • Business level English communication skills
  • A collaborative, solutions-oriented approach and strong communication skills
  • Must have driving license
  • 보훈대상자 및 취업보호대상자는 관련법에 의거하여 우대합니다.
  • 지원서의 기재사항이 사실과 다른 것으로 확인되거나 Reference from previous employer 상에 채용상의 결격사유가 확인될 경우 합격 또는 채용이 취소될 수 있습니다
  • The company reserves the right to withdraw the offer, it if discovers subsequently that a candidate has given false information in application or has provided false or fraudulent documentation in support of his / her application.
  • The offer is conditional upon satisfactory results of reference checks.)

    What we offer : With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons.

    We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life.

    Join us and bring your curiosity to life!

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