The operations director will provide leadership, management, and strategic vision for our local technical game operations.
The Director is a visionary thinker and skilled communicator responsible for the local market technical operations and day-
to-day service delivery of our games. The director will join the Blizzard Entertainment Korea team to provide product focus coordination between the Korea office, headquarters, and partners.
As a creative problem solver, the director will partner with the regional functions to identify and develop solutions to key operational constraints and assess future market opportunities.
He / She will serve as the lead for all project follow-ups, partner communications, and will present any / all updates to the managing director and headquarters and is responsible for defining and delivering best-
in-class service experience to our players.
Provide strategic leadership in the planning and delivery of technical operations of Localization&QA, IT and Web Service departments in pace with the growth of the business in Korea.
Develop and implement programs and initiatives that drive cost effectiveness, efficient operations and technical improvement to meet current and future business requirements.
Function as the key technical resource to regional management in technical planning and decision making.
Prepare and maintain strategic and operating plans to support capacity planning and forecasting requirements.
Oversee infrastructure development, continuous process improvement, and scalability issues.
Provide regional direction in areas of policy and planning for all operating procedures relating to technical operations.
Provide strategic analysis and recommendations for our strategy in the local market, and provide key information to global teams
Support the managing director, as needed across a broad range of project management activities. Maintain project schedules and monitor milestones related to products.
Manage and support of Localization&QA, IT and Web Service teams and general technical operations in the Korea region. Ensure proper resources are allocated.
Anticipate, identify, and troubleshoot issues on a proactive basis, and ensure that plans are put in place and executed in order to provide timely resolutions.
Aggressively pursue and drive progress to projects by fearlessly coordinating, communicating, and working effectively with functional organizations in the Korea, International, and US offices to ensure that issues are given visibility and that support is in place as needed.
Oversee all people management activities for operations including staffing planning, performance management, training and career development.
A minimum of 12 years’ relevant experience (i.e. game / contents publishing / web service or IT operations) with at least 7 of those at management level
Recognized industry leader, executive presence, and strong track record of strategic accomplishments in companies experiencing constant growth and expansion where constant challenges are the norm
Strong leader of people; developer of talent
Possess exceptional problem solving and analytical skills; systematic thinker
Strong sense of urgency is required
Cultural fit is crucial, commitment to excellence and teamwork paramount
Exceptional interpersonal, team building, collaboration, and facilitation skills required
Able to effectively communicate and interact across diverse audiences
Excellent verbal and written communications skills; fluent in English and Korean
Expert knowledge of industry best practices for game operations
International business experience and intercultural communications skills (i.e. worked overseas or MNC)
Experience managing budgets and P&L responsibility
Strong analytical and presentational skills
Proven experience managing schedules and employees to achieve desired results
Passion for video games
Willing to travel
MBA or equivalent
Experience with video game development pipelines
Familiar with massively multiplayer online games and RTS / AOS games
Passion for Blizzard games