RESPONSIBILITIES : - Proactively working with ACS customers to ensure their successful life experiences with Oracle Cloud Machine and Database products.
IaaS, PaaS)- System administration, configuration health checks- Upgrade and implementation planning and advice on Patch Management-
Proactively alerting customers to product issues- Delivery of reactive onsite technical support - Resolve known issues, according to procedures documented in Knowledge notes database-
Document unknown issue requiring expert technical knowledge- Perform root cause analysis of difficult product problems and their solutions / technical escalation follow-
up- Interact with key customer personnel to enhance collaborative problem solving- Providing and verifying problem workarounds or patches-
Researching and responding to technical enquiries- Become a trusted advisor for our ACS customersEXPERIENCE : - Strong Unix skills (Servers, Storage & Network) are essential, additional Linux / Solaris skills are useful-
Hands-on experiences with Mission Critical Datacenter Systems & Database environment administration tasks.- Hands-on experiences on Operating Systems Virtualization (ES and OVM Server for x86)-
Hands-on experience with the Oracle Database releases 11g, 12c, Real Application Clusters (RAC).- Hands-on experience with Enterprise Manager Grid Control is essential.
Detailed Description and Job Requirements
This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.
In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle’s products and related implementation services.
This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area.
The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation.
He / she will serve as Oracle*s support / services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills.
The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.
and marshalling resources as necessary to resolve problems.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 7 - 10 years of professional Information Systems implementation experience.
Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-
based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.
Industry experience is desired.
Yes, 25 % of the Time