About Us :
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive.
Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary :
The Digital Service Leader is responsible for implementing digital service projects and delivering productivity projects to improve digital service tools and processes that impact customer services and create cost benefits.
He / she will lead daily operational support to field teams.
Essential Responsibilities :
Key Responsibilities / essential functions include :
1.Leads key service projects across the Services organization in a given area and works with process owners to identify simplification and growth / savings opportunities for the services organization and implement-optimized solutions.
2.Sets up / implements regular and ad hoc reports to track results or identify improvement opportunities.
3.Leadership of digital service processes, metrics, compliance.
4.Leadership of FE resource planning of training to fulfill as required.
5.Lead process improvement initiatives, leverage team synergies and drive national operational efficiency.
6.Responsible for leadership, communication and corrective actions to meet or exceed digital services’ goals including but not limited to : Execution of digital service projects, proprietary asset management, analytics, TRACE and preventive maintenance (PM) quality.
Quality Specific Goals :
1.Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type / position.
2.Complete all planned Quality & Compliance training within the defined deadlines
3.Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
4.Identify and report any personal quality or compliance concerns immediately to the Quality Organization.
5.Knowledge and understanding of all Environmental Health Policies (including but not limited to GE Healthcare EHS Policies, GE Healthcare Fleet Rules, etc.
and operate within them to ensure that no company policy or US / Int’l and / or local Law is broken.
6.Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible.
Qualifications / Requirements :
implement problem resolutions quickly and effectively with fact-based decisions.
2.Robust interpersonal skills, with evidence of teamwork and collaboration. Strong communication skills to synthesize complex issues and communicate into simple messages.
Effective benefit-oriented presentation skills and robust influencing skills.
3.Experience interfacing with both internal and external customers in finding value added solutions to improvement opportunities.
Entrepreneurial thinker : having the view on the broader picture.
4.Bachelor’s degree in Engineering and 5 years+ experiences in Field Service Engineering.
5.Ability to work in a global, matrix environment.
Desired Characteristics :
1.Solid proficiency in computer skills in Microsoft Office Suite products and GE Services information systems and tools.
2.LEAN / Six Sigma experience.
3.Experience in Call Center or OLC, and / or Field processes required.
Locations : Republic of Korea; Seoul