Engages with customers to understand customer roadmap, interpret the technology and service needs and identify opportunities for Applied service engagement.
Identify customer high value problems.
Works with service business unit and service products development team in service product development and transfer to customers including on-
site optimization. Capture and feedback service learnings to SBU and SPD.
Serves as liaison between the customer and the SBU / SPD, ensuring clear understanding of customer issues and delivery of applicable service solutions
Works closely with customer and FSO team to meet CSA performance KPIs
Resolve significantly complex tool issues utilizing systematic troubleshooting methodology (DOEs, FDC, Analytics, etc.
Communicate learnings to rest-of-world to strengthen service product packages.
Knowledge of 4 or more processes on 2 or more technologies
Advanced integration, FDC, data analytics, metrology knowledge
Demonstrates depth and / or breadth of expertise in own specialized discipline or field